Terms and Conditions

1. Under the BusRoute platform, all UK Coach Hire bookings adhere to these Terms & Conditions. A booking becomes finalised and binding upon confirmation—whether verbal or written—and receipt of the required deposit from the client, if applicable. At this stage, the deposit is non-refundable.
2. In these conditions, “UK Coach Hire” shall mean “ukcoachhire.co”
3. BusRoute-operated UK Coach Hire, including any associated agents, employees, or subsidiaries, bears no responsibility for any loss incurred by customers or passengers due to accidents or road traffic delays. Responsibility for such situations lies with the group leader, the passengers, and the contractor (driver). Passengers are requested to remain seated while the vehicle is in motion.
4. BusRoute does not give, nor is anyone authorised to give on its behalf, any express or implied warranty or representation regarding any bookings.
5. BusRoute shall be permitted:

(a) We reserve the right to cancel, suspend, modify, or withdraw any booked travel, transport, accommodation, or related services if fulfilling the journey becomes impossible for any reason. In such instances, and only in such cases, a full refund will be provided for any cancelled, suspended, or withdrawn service. Rest assured, we will notify you promptly of any changes to your travel plans.

Cancellations or refunds may occur due to vehicle breakdowns, unavailability of the driver, or other unforeseen circumstances. We will make every effort to secure alternative arrangements. However, we are not responsible for any additional costs incurred for last-minute arrangements, whether made by us or by you.

(b) To decline to transport, accommodate, or request the withdrawal of any individual or to make alternative arrangements without providing a reason for such refusal.

6. Transaction charges will reflect the prevailing prices at the time the facility is used. These charges are subject to change without notice if exchange rates or fares fluctuate.
7. For UK Coach Hire, any damage to the vehicle or its fittings caused by any member of the party, whether intentional or due to negligence, will be the responsibility of the Hirer. The Hirer is liable to cover the cost of repairs for such damage, as well as any associated losses or downtime, which are the natural and direct consequences of the act. UK Coach Hire or the contracted company may also seek reimbursement from the client for any costs incurred due to their behaviour, such as vehicle diversions caused by them. If necessary, criminal proceedings may be pursued by UK Coach Hire or its contractor against the client. As a booking agent, UK Coach Hire is not responsible for any damage costs incurred by passengers. The Hirer assumes full responsibility for any charges, criminal damages, or compensation directly with the contractor (driver) unless previously agreed upon in writing by UK Coach Hire and the contractor. However, UK Coach Hire will cooperate with all parties involved to help resolve the matter and may request photographic evidence to support claims.
8. The route over which the journey is to be taken will be arranged by UK Coach Hire unless any specific request is made by the Hirer and in accordance therewith a quotation will be based. Should the Hirer make any subsequent arrangements with UK Coach Hire or the driver for a deviation of route whereby mileage or time of the new route exceeds that of the original route, the Hirer will be liable to pay UK Coach Hire for the extra cost incurred.
9. All arrangements for hires are subject to the availability of a vehicle or vehicles of the capacity required at the date and time of the request. UK Coach Hire will not be held responsible for the unavailability of a vehicle for which a quote has been given. Having received a quote does not guarantee the availability of a vehicle. UK Coach Hire has the right to refund and cancel the booking if they cannot fulfil it.
10. Unless otherwise mutually agreed, a non-refundable deposit of 40% of the hire charge is required at the time of booking to secure your reservation. If we are unable to fulfil your journey request, the deposit will be refunded.
11. Once a booking is confirmed and a deposit is received, the deposit becomes non-refundable. If a booking is cancelled more than 14 days prior to the journey, a 40% cancellation fee will be applied to the total payment. For cancellations made between 7 and 14 days before the journey, a fee equivalent to 50% of the booking cost will be charged.
12. If a booking is cancelled between 48 hours and 7 days before the journey, a fee equivalent to 75% of the booking cost will be due.
13. If a booking is cancelled less than 48 hours before the journey, the full cost of the booking will be due. Once our client sits on board any of the vehicles, the drivers have our agreement to take you and bring you back to your destination. Once you have boarded the vehicle, we as UK Coach Hire have fulfilled our contract with you and cannot issue refunds on these bookings.
14. Should the cancelled booking involve additional services, for example meals, accommodation, ferry charges, etc., and the proprietors of these services charge cancellation fees, these will be passed on to the hirer in addition to the cancellation fee already listed.

(PLEASE NOTE: WE ARE UNABLE TO OFFER ANY SPECIAL RATES OR CONCESSIONS FOR ANY CANCELLATIONS WHICH HAVE RESULTED FROM CORONAVIRUS OR ANY OTHER TYPE OF ILLNESS OR GLOBAL PANDEMIC. PLEASE ONLY BOOK YOUR TRANSFERS IF YOU ARE SURE OF TRAVELLING. WE WILL ONLY TAKE JOBS ON THAT WE CAN COVER.

CHARGES WILL INCUR FOR ANY REARRANGEMENTS OF TRANSFERS IF INFORMED OVER 14 DAYS A 15% CHARGE WILL APPLY, BETWEEN 7-14 DAYS 30%, LESS THAN 7 DAYS AND 48 HOURS WILL BE 40% AND UNDER 48 HOURS WILL BE ZERO REFUND POLICY, AND THE TRANSFER WILL NEED TO BE REBOOKED)

AS THE PANDEMIC HAS EASED, WE STILL ADVISE ALL OUR CLIENTS TO OBTAIN ALL CURRENT LEGISLATION IN REGARD TO KEEPING THEIR DISTANCE AND WEARING MASKS. WE WILL NOT BE RESPONSIBLE IN ANY SITUATION SHOULD ANY FINES BE IMPOSED DURING YOUR TRAVEL.

VEHICLE REQUIREMENT

All vehicles do not require, therefore, safety screens between driver and passengers.

PASSENGER ADVICE

We advise our passengers to take the following precautions when travelling with us in relation to COVID-19. Our advice is based on the latest UK Government COVID-19 guidance for the transport sector.

We advise you not to travel with us if you are feeling unwell or are exhibiting symptoms of coronavirus (COVID-19)

While not mandated by law, wearing a face covering is recommended. Our drivers are instructed to sanitise all frequently touched surfaces in their vehicles between trips. However, with the driver’s consent, you may use your own disinfectant wipes for added peace of mind.

Use tissues to catch coughs and sneezes, and dispose of them safely after exiting the vehicle.

Maintain social distancing as much as possible, not shaking hands with the driver or sitting next to them. “Use hand sanitiser when appropriate, and avoid touching your face”.

DRIVER ADVICE

We recommend that our drivers follow these precautions when completing journeys, in line with the latest UK Government COVID-19 guidelines for the transport sector. While not mandatory, wearing a suitable face mask or covering is advised, as long as it does not impair your ability to drive safely. To ensure proper ventilation, keep the car windows open whenever possible during trips.

You should clean your vehicle regularly using gloves and standard cleaning products, making sure to clean door handles and other areas that passengers may touch Ask permission before loading or unloading Passenger Luggage; clean your hands and/or use disposable gloves as necessary.

Use tissues to cover coughs and sneezes, and dispose of them hygienically after leaving the vehicle. Maintain physical distance from your passenger and avoid handshakes. Regularly wash your hands with soap or use hand sanitiser, and refrain from touching your face.

15. As a Broker and or Agent, we may sub-contract and share journey details with other operators. UK Coach Hire reserves the right to subcontract a vehicle from another operator when necessary. All drivers instructed under UK Coach Hire to carry out work are fully insured, experienced and hold Full Operator Licences. The company’s vehicles may not be sub-let, lent or licensed by a hirer without the written consent of the company, and the company reserves the right to supply larger vehicles than ordered or even smaller vehicles to accommodate the total passengers. If the booked vehicle breaks down, we have the right to use any other vehicle or vehicles, including taxis. By placing a booking, YOU are confirming YOU are accepting this policy, and WE will not be held responsible for claims regarding this policy by YOU against US or our SUPPLIER.

1. A driver (contracter) is responsible for his vehicle throughout the period of hire and his decision is final. He has authority to refuse admission to any person whom he considers a nuisance or unsuitable and has the right to ask such a person / persons to be removed from the vehicle before continuing the journey. The driver may also refuse to continue with the journey if he feels unsafe at any time, no refunds will be issued to the client in this case, and UK Coach Hire will not be held responsible for any actions.

16. In the event of a missed flight, it is the passenger’s or booker’s liability to inform UK Coach Hire immediately, so that we will notify the driver not to enter the airport for the pick up. If the journey was pre-paid, the fare will be refunded after deducting admin charges. However, if the Passenger wishes to take a later flight, we will provide the service at a slightly extra cost. Failure to notify this to UK Coach Hire, the Passenger or booker will be liable to pay the full fare, and if it is pre-paid, the fare will not be refunded. “No Show”

“No Show” Policy: If a passenger books a private hire car with us and fails to meet the driver at the designated pick-up time—whether at an airport, seaport, home, hotel, or any private address—it will be considered a “no show.” This includes instances of incorrect booking dates and times.

The driver will wait in the arrivals hall for up to one hour after the flight lands. If the passenger does not meet the driver within this timeframe or fails to make contact via phone, email, or SMS to update their status at the airport or seaport, it will be deemed a no show.

All bookings made online or by phone with the option of paying the driver in cash, and secured with a valid credit or debit card, will incur the full fare charge in the event of a no-show. Pre-paid bookings made with a credit or debit card are non-refundable if a no-show occurs.

If you wish to change the timing of your transfers after booking, additional charges may apply. This is because such changes can disrupt our scheduled operations, requiring us to arrange last-minute vehicle and driver coverage, which incurs extra costs. We will pass on a fair and partial cost of this adjustment to the client who requested the change.

Please be ready for pickup at the agreed time, as any delay beyond 15 minutes may result in an extra charge. It is important to adhere to the scheduled itinerary, as our drivers operate under strict time regulations. If you are late and it causes our driver to be delayed for subsequent jobs, and we cannot make alternative arrangements, the driver may leave, and no refund will be issued.

Ensure the vehicle remains clean and passengers behave appropriately. Any damage to the vehicle will result in charges, and if the driver feels unsafe, they are entitled to terminate the journey, requiring you to arrange alternative transportation without a refund.

If the specified vehicle is unavailable, we reserve the right to provide a larger or smaller vehicle to accommodate all passengers. We also reserve the right to offer a different branded vehicle if necessary, at no additional charge.

Further more, unless a trailer is booked and paid for in advance separately at an additional cost of at least £40 each way we have the right not to provide it on the date of the transfer if any situation arises. We will usually inform you if this is the case. As much as we try to send a vehicle of choice to our customers, this is not always going to be the case, as this vehicle could be delayed in traffic, the vehicle can break down, etc. This is why we cannot clearly state that a certain type of vehicle will be sent out, and neither to market our service as such, as we aim to provide a continuous service.

Your driver details will usually be provided 1-2 days before the journey. If you do not hear from us by then, please call us to request this.

17. Animals are not allowed on the company’s vehicles, except for guide dogs.

18. No alcoholic drink may be carried or consumed in the Company’s vehicles unless otherwise agreed.

19. Smoking is allowed on the Company’s vehicles.

20. Fast food, such as chips, pizzas, and burgers, is not allowed in the Company’s vehicles.

21. A driver may stop passengers from bringing luggage or goods that he considers unfit for the Company’s vehicles. Heavy articles such as suitcases should be deposited in the rear and side luggage lockers, and no article should obstruct the gangway or emergency exits.

22. When necessary, a different coach may return a party from a destination to the one that took passengers out. Furthermore, coaches may be used to perform other work during the waiting time at a destination unless the Hirer has expressed their wish in advance for a coach to stay with their party in which case there may be an additional charge.

23. Any costs incurred in respect of road and bridge tolls, ferry and parking charges shall be the responsibility of the Hirer.

24. It is an essential part of the Contract of Hire that payment in full is made before departure unless otherwise agreed.

25. If a duplicate payment is made via card or bank transfer or a payment in error, there will be a standard admin cost of 22.5% of the total payment if we have to refund.

26. Notices – No bill, poster or notice is to be displayed on any vehicle without prior consent of UK Coach Hire.

27. All complaints can only be dealt with my email. please send any correspondence to info@busroute.co

CONDITIONS OF UK Coach Hire (the small print) PLEASE READ

1. If child seats are provided by the company, their use is at the sole discretion of the accompanying adult passenger, who must ensure the seats are suitable. The company cannot accept responsibility for their use.
2. Any changes made by the customer to the specifications on the reverse side may result in additional charges.
3. Neither the company nor the contractor can be held responsible for any unforeseeable events leading to late arrivals, such as vehicle breakdowns, traffic delays, or delays from previous jobs. Your travel or holiday insurance might cover such incidents. Please consult your travel agent for more information.

We are not responsible for any damages or compensation due to late arrivals, alternative transport arrangements, or missed tours and events.

4. The Company is not liable for any goods or belongings that are lost, stolen, or damaged while on the vehicle.
5. Your driver will assist with your luggage if needed; however, it remains your responsibility to ensure it is safely loaded and unloaded. We cannot be held liable for the safety or damage of luggage or belongings nor for any items left behind.
6. While the driver will strive to ensure safe pick-up and drop-off locations, the company cannot be held liable for any injuries that may occur while boarding or disembarking the vehicle.
7. If seat belts are available in the vehicle, please use them. Failing to do so may invalidate any claims for injuries resulting from a road traffic accident.
8. The driver has full control of the vehicle and, if they believe the safety of the passengers or the vehicle is at risk, they are free to take any action they deem necessary.
9. If any details on the reverse are incorrect, please inform us immediately. Failure to do so may lead to delays or the dispatch of an incorrect vehicle. We cannot be held responsible if you do not comply with this request.
10. If we approve a request for a later pickup time for your journey to the airport, it will be entirely at your own risk. We will not be liable for any late arrivals at the airport.
11. We accept payments through Credit/Debit Cards, Bank Transfers, and cheques. To secure your booking and reserve your vehicle, an advance deposit is required. You can either pay the full amount upfront or make a small deposit, followed by the remaining balance in cash to the driver on the day of your booking.
12. By making a deposit or full payment, you automatically accept all our terms and conditions.

We wish all our clients a pleasant journey and a safe return.